When does the negotiation process really begin
In working with claims professionals all over the world, we like to ask this question, “When does the negotiation process really begin?” Responses we hear are, “The negotiation process begins when you get the medical documentation,” or “it begins when you get the reports,” or “when you get the estimate from the body shop,” or “when an offer is made to settle the claim.” These are all good answers but we all know better, don’t we?
We know the negotiation process really begins with that first conversation, that very first phone call. We know that first conversation is when we start to establish the rapport. We know that very first phone call is the foundation of the relationship that helps us towards resolution that much sooner.
Posted on August 24, 2015, in Negotiation, Uncategorized and tagged 8 Characteristics of the Awesome Claims Adjuster, Attitude, Customer Service, Leadership Negotiation, Negotiation. Bookmark the permalink. Leave a comment.