A Great Negotiator Is Someone Who …
A Great Place to Start
We begin learning the negotiation process by identifying what makes a great negotiator truly great. Consider this: A great negotiator is someone who…..what?
In many of our classes, people say, “A great negotiator is someone who listens.” “A great negotiator is someone who’s flexible.” “A great negotiator is someone who plans things out.” These are all good answers. We agree these are skills and behaviors every good negotiator should possess. So, what makes a great negotiator? What is it that makes them different from everybody else? Take a guess for yourself. A great negotiator is someone who….
What did you come up with? You might have guessed a great negotiator provides empathy; a great negotiator looks at things from the other person’s point of view; maybe you thought a great negotiator provides a win/win solution for their customers. These are all good answers. In this book, we will share with you what makes great negotiators different from everybody else.
If you are a claims professional, you are probably doing a very good job of negotiating with your customers already. You don’t need to be fixed and this book is not designed to fix you. Later, you will find the answer to the question, “What makes a great negotiator?” Using the answer, you will be able to improve yourself, develop your skills, better serve your customer and make your job easier.
A Great Negotiator is Someone Who…..
Here is the answer: A great negotiator is someone who has a process. We know this seems simple. Simple as it is, it’s true.
A great negotiator is someone who has a process. You see, there are five steps to the claims negotiation process and the great negotiator uses them. They don’t move onto step number two until they finish with step number one. A great negotiator doesn’t get caught thinking, “Oh, uh, gee, now what do I say?” A great negotiator knows exactly what step they are in during their customer interaction. You will learn the five steps to utilize in your claim handling to improve yourself. Even if you’re a good negotiator, or even if you’re excellent, you can always get better.
Posted on August 31, 2015, in Negotiation, Uncategorized and tagged 8 Characteristics of the Awesome Claims Adjuster, Attitude, Customer Service, Leadership Negotiation, Negotiation. Bookmark the permalink. Leave a comment.