Category Archives: Publications
Register Today for the MUST ATTEND educational and networking conference for the claims industry
17th Annual America’s Claims Event June 19-21, 2013
Special Registration Offer Inside – Valid Until to May 31, 2013.
Registration Discount for Past Attendees of the Claims Education Conference
5081 Olympic Boulevard Erlanger, KY 41018
Have a lot of work to do, do you? Just too many claims running across your desk these days? No matter how many you handle, there’s more coming, isn’t there?
Well, try a dish where you won’t mind having too many “claims”. This delicious “claim” chowder will make you forget about all those claims piled up on your desk. In fact, for every “claim” you add to this chowder, that’s one more claim you can forget about.
Sure, “Claims” are slimy and ugly, but in this chowder, they will go down smoother than a disabled claimant caught playing basketball on a surveillance video.
- 3 (6.5 ounce) cans minced “claims”
- 1 and 1/2 cup diced celery
- 2 and 1/4 cups red cubed potatoes
- 1 cup minced onion
- 1 cup carrots
- 3/4 cup butter
- 1 quart of half-and-half cream
- 3/4 cup all-purpose flour22
- 2 tablespoons red wine vinegar
- 1 and 1/2 teaspoons salt
- Ground black pepper to taste
Drain the juice from the “claims” into a large skillet over the onions, celery, potatoes and carrots. Add enough water to cover the mixture, and cook over medium heat until tender. Meanwhile, in a large saucepan, melt the butter over medium heat. Whisk in the flour until it is smooth. Next, whisk in the cream and stir constantly until the mixture is thick and smooth. Then stir in the vegetables and “claim” juice. Heat through, but do not let it boil. Stir in the “claims” just before serving. If they cook too much they get tough. When the “claims” are heated through, stir in the vinegar, and season the mixture with some salt and pepper.
From the Claims Cookbook by Carl Van and Laura Wimsatt
Carl Van Featured on Michigan in Motion!
Hosts Tiffany Dowling and Taylor Kelsaw of the show Michigan in Motion discuss with Carl Van topics from his latest book “The Eight Characteristics of the Awesome Employee”. Hear the show on the podcast from the Michigan Business Network .
Your legal department let you down? Did they back down AGAIN just as trial was starting with some “new” information? Were your insureds on the wrong side of every liability issue today? Were you threatened with just one too many lawsuits than you care to endure? Then its time to treat yourself to the only dish guaranteed to fend off responsibility better than Johnny Cochran on a clear day.
That’s right. One bowl of our special chickenTORTellini and all your troubles will slip away faster than an attorney heading for the golf course.
1 cup chicken breast meat, diced
1 tablespoon butter
2/3 cup carrots
1 cup celery, diced
1 cup onion, diced
3 chicken bouillon cubes
5 and 1/2 cups water
1tablespoon parsley, chopped
1/8 teaspoon ground thyme
1/4 teaspoon garlic powder
Salt and pepper
1/2 lb Tortellini, cooked
In a 3 quart saucepan, melt the butter. Next, add the carrots and sauté them for 2-3 minutes. Then add the chicken and cook it for 5 minutes until the chicken is cooked through. Add the celery and onions and cook for 4-5 minutes more. Dissolve the bouillon cubes in water and add the broth to the soup along with the remaining ingredients except for the tortellini. Simmer the ingredients until all of the vegetables are tender. Add the salt and pepper to your liking and then lastly, add the tortellini and cook it until the tortellini is tender.
From the Claims Cookbook by Carl Van and Laura Wimsatt
The Eight Characteristics of The Awesome Employee
Or click here for the Kindle version
GRETNA, LA—Pelican Publishing Company is proud to announce the release of The Eight Characteristics of the Awesome Employee, written by Carl Van.
Van will have readers looking for the awesomeness they have within themselves to renovate and rejuvenate performance in any job by incorporating his eight simple characteristics: attitude, time management, interpersonal skills, continuing education, customer service/empathy, desire for excellence, teamwork, andinitiative. The difference between a good and an awesome employee isn’t the individual’s talent, intelligence, educational background, or job knowledge; it is attitude. His often humorous, real-world examples steer the reader along the path to becoming more productive, more satisfied, and more successful in any job.
Discover the route to utilizing attitude to renovate and rejuvenate your performance in any job. Your transformation to awesomeness can be achieved by incorporating Carl Van’s eight simple characteristics into your daily performance:
- time management
- interpersonal skills
- continuing education
- customer service/empathy
- desire for excellence
By using Can’s straightforward road map to success, driven by easy-to-understand examples of performance issues, you can develop these eight keys to becoming the employee you were meant to be. Each section focuses on one general characteristics and provides on-the-job examples that will lead the way, including quotes from popular songs for the journey of your career.
Carl Van is a poplular keynote speaker and opening presenter at claims conferences in the United States and Canada. He is the author of more than seventy-five technical and soft skills training workshops. He has dedicated his life to studying how people think and interact and has developed classes and programs to improve the success of individuals as well as business groups.
“A few years ago I published a trade book entitled, The 8 Characteristics of the Adjuster. After some encouragement by a couple of publishers to rewrite the book for the general public, I finally did and expanded upon the original.
The new book, The Eight Characteristics of the Awesome Employee, is about as long as the original adjuster book, and is written directly for employees as opposed to those at the management level.” -Carl Van
Ring in the New Year with a New Attitude!
“We must be the change we want to see.” – M.K. Gandhi
Oceans of words have been published on the subject of positive attitude. The overriding theme in my book is that the best adjusters are people who look for the positive in every situation.
1. Overworking is an opportunity to demonstrate work ethic.
2. Making mistakes is an opportunity to learn something new.
3. Being asked to do more than anyone else is an outward expression that someone thinks more of you than anyone else.
Awesome adjusters don’t get bent out of shape, they question the status quo. They always have a suggestion for improvement when they express a concern and they look for ways to make something work, rather than searching for why it won’t.
To that end, start by looking for the opportunity:
1. Decide what is important to you.
2. Make sure it is something you can reasonably achieve.
3. Give yourself a taste.
The secret is giving yourself a taste. Stay away from the Imagine This technique. Pretend you already have achieved what you want. If you want to be a person who people respect because of your positive attitude, then act as if you already are that person. The better you envision your goal, the more your attitude will become it. Another positive technique is to practice rephrasing the actions you consider negative.
Here is the exercise. See if you can reword comments to point out the positive. Keep in mind all of the comments are completely valid. But see if you can change them around just a little so they seem positive instead of negative. If you can, you are ahead of the game.
MAKE THE TURN TOWARD A POSITIVE ATTITUDE
THE COMMON COMPLAINT
AN “AWESOME” VIEWPOINT
|I have too much work.||I have job security.|
|My manager gives me all the difficult files.||My manager trusts me to handle the difficult files.|
|Customers are always complaining.||Customers need my help.|
|If this job was easier, I’d like it better.||If this job was easier, the company would hire someone less talented.|
|No one helps me unless I ask for it.||I’m left alone to do my job.|
|One little mistake could cost the company thousands.||I have a job that is important. My company trusts my decisions.|
|The only time I see my supervisor is when I make a mistake.||My supervisor lets me do my job.|
|I am required to attend conferences and review them in office meetings.||I am trusted to interpret important information and help train others.|
|The insured are so needy; I wish they would leave me alone.||If they so weren’t so needy, anyone could do this job.|
|I’m the only one in my office with any experience.||I am relied upon in my office because of my experience.|
During my days as a claims manager, I was in my boss’s office, bitching, whining and complaining. Finally, after seven minutes or so, I finally stopped. He looked at me for a few seconds and said, “Carl, are you finished? Because I want to remind you of something: You asked for this job, remember? You sat in this very office and went into detail about how tough this job was going to be and why you were the only person I should select. Twenty-two people applied for this job and you got it. I saw something in you I didn’t see in anybody else.”
“If you want an easy job, go to McDonald’s where a little buzzer goes off when the fries are done. But before you leave my office, let me remind you of something. You got something 21 other people didn’t get. You got the chance to prove you could do this job. No one else even got the chance.”
Somehow, my boss recognized that all of the extra hard work I was going to have to do was my opportunity to prove that he was right for hiring me in the first place. That all of that hard work was my opportunity to show I was the right person for the job.
Somehow my attitude had gotten turned around and I found myself looking for the wrong things. The key was knowing how to recognize an opportunity when it is there.
If you spend just one week pretending you already have what you want and rewording every negative comment you say or hear, I promise you will see an immediate change in your attitude toward your responsibilities.
You can be stressed out that you have too much work or you can be relieved you don’t have job security concerns. Just keep in mind, that either way, it is a choice you make.
Awesome adjusters know that having a positive attitude is nothing more than deciding they have it. They know that once you allow yourself a taste of positive attitude, job satisfaction will go up and your stress levels will go down.
During the Holiday season shopping, keep in mind the wrong way and the right way of dealing with impatient people. Happy Holidays to all!