Category Archives: Question Time

17th Annual ACE – America’s Claims Event!

Register Today for the MUST ATTEND educational and networking conference for the claims industry
17th Annual America’s Claims Event   June 19-21, 2013
Special Registration Offer Inside – Valid Until to May 31, 2013.

AGENDA   SPEAKERS   SPONSORS   BROCHURE   REGISTER NOW AND SAVE
Registration Discount for Past Attendees of the Claims Education Conference
2013 America’s Claims Event in Austin, TX June 19-21, 2013,

Carl Van, President & CEO, International Insurance Institute, Inc. 

The Three Driving Factors for Improving Claims Employee Performance 

June 19, 2013
12:45pm – 1:25pm 

The truly exceptional performers distinguish themselves not by their abilities, but by how they view themselves and the world around them. Carl Van will explore how the key to motivating people is to inspire them to improve themselves. Once people are inspired to improve, they will do what is required to improve. Three specific areas of Claims Employee Performance will be presented, with suggestions on some things you can bring back to the office and start implementing right away.

NETWORK & LEARN FROM THE INDUSTRY’S BRIGHTEST

Strategic Presentations & Tactical Sessions Designed to Give
You an Edge Addressing Your Claims Challenges.

Additional Presentations from:
— Allstate Insurance
— The Hanover Insurance Group, Inc.
— XL Group
— Swiss Re
— Nationwide Insurance
— MetLife
— Nationwide Insurance
— AIG

>> See Complete List of Speakers

We have Every Angle of the Claims Process Covered with Expertise
The 17th Annual America’s Claims Event is the ONLY industry event where senior managers, practitioners & experts involved with claims operations can get the insight they need to implement effective and tactical strategies for their claims handling process. More than 400 professionals and decision-makers from mid-size to large Fortune 500 companies attend the event to engage in idea exchanging and peer-to-peer learning. Attendees gain deep insight from the experts and obtain unparalleled access to proven solutions to confront their operational challenges. 

DISCOUNT
REGISTRATION DETAILS
SAVE UP TO $100 ON YOUR CONFERENCE REGISTRATION This offer expire on  5/31/13 and you must mention the discount code below when registering:
VAN1 individual registration

REGISTERONLINE
discount code included

>> Click here for fee schedule

HOW TO REGISTER
Call: 800-831-8333
Email:ACE@sbmedia.com
Web: ONLINE REGISTRATION

Note: This discounts may only be applied to new attendee registrations and cannot be combined with other offers. The discount is off of the prevailing registration rate.

Join the 2013 ACE LinkedIn Group
America’s Claims Event and Claims Magazine have partnered to create a new LinkedIn group for Claims Professionals. This group, hosted by Claims magazine, brings together individuals in the P&C insurance claims profession.Join this group today to read pre-conference interviews with speakers, get sneak-peaks into ACE conference sessions, and begin networking with attendees before arriving at the event.STRATEGIES AND TATICAL INTELLIGENCE YOU CAN IMMEDIATELY EMPLOY
IN YOUR CLAIMS PROCESS:

  • Make better business decisions with accurate information from industry experts
  • Realize attainable goals with streamlined operations: learn how to maximize employee productivity and adapt to market trends
  • Department control: manage operations through sophisticated workflow and data-decision solutions
  • Improved customer and agent relations: easy-to-implement changes can make a significant difference on resolution time of claims


NEW FOCUSES EXPLORE:

  • The growing talent problem; tackling recruitment, retention, competencies & organizational knowledge transfer across claims
  • Organizational branding & Market PR; harnessing the power of new & developing media to engage the client base
  • Engaging & communicating with the Customer base
  • The latest in Fraud Prevention, Preparedness & Mitigation

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Advertisement

Are you an Awesome Employee?

Carl Van Featured on Michigan in Motion!

Hosts Tiffany Dowling and Taylor Kelsaw of the show Michigan in Motion discuss with Carl Van topics from his latest book “The Eight Characteristics of the Awesome Employee”.  Hear the show on the podcast from the Michigan Business Network .

CLICK HERE TO LISTEN TO PART ONE OF THE PODCAST

CLICK HERE TO LISTEN TO PART TWO OF THE PODCAST

Question Time

This week’s question comes from a topic that was started in my LinkedIn group page, Carl Van – Awesome Adjuster. The question was posed by one of my former students and friend and asked the question of whether claimants are the enemy to adjusters. My article, Customer Service and the Claims Professional, was cited in order to show that attitude influences performance more so than ability. This principle also relates to my new book that is coming out in the next couple of weeks “Attitude, Ability and the 80/20 Rule: The Making of Exceptional Performers.”

So my question to you is the same one posed by my former student. Do you think that claimants are the enemy? Or do you think that the way adjusters deal with claimants makes a difference in the way in which claimants are perceived?

Question Time

Question Time

This blog has taken on the form of me posting articles and asking your opinions on them. I now want to enter into new territory by just posing questions and gaining your feedback. I will post questions peridocially and only hope that you find them thought provoking and informational. Any feedback is greatly appreciated as always. So here goes the first question in my “Question Time” series.

People ask me what is the most important element in getting customer cooperation. In my book Gaining Cooperation one of the revolving themes is that people like to be acknowledged. What do you think?

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