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The 2017 CLAIMS EDUCATION CONFERENCE Brochure is NOW available!

The 2017 CLAIMS EDUCATION CONFERENCE Presented by American Educational Institute, International Insurance Institute and Society of Claim Law Associates.

The conference where AEI designees are recognized for their achievements

MAY 16-19, 2017 HILTON NEW ORLEANS RIVERSIDE

Click Here To Download the 2017 Claims Education Conference Brochure2017 Claims Education Conference Brochure

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Do You Know The Maxims Of Customer Retention?

maxims-of-customer-retention

The 2017 Claims Education Conference heads to New Orleans!

 

Have you heard about our FREE training and Subrogation Assistance?

 

Do You Know What Customer Service Is?

Carl Van of International Insurance Institute gives some quick advice on what makes a great customer service company great.  In #5 and the most important of the five standards that make a great customer service company great, Carl discusses how important it is to  Know what Customer Service Is.

Have You Ever Wondered What Makes a Great Customer Service Company Great?

Carl Van of International Insurance Institute gives a snippet of advice on what makes a great customer service company great.  In part two of #4 of the five standards that make a great customer service company great we find that great company employees can Accurately Describe Their Job.  Here Carl uses The Airline Pilot Example to get his point across!

What Makes a Great Customer Service Company Great – Standard #1

Carl Van of International Insurance Institute discusses what makes a great customer service company great.  In the first of the five standards that make a great customer service company great we find that great companies KNOW WHY THEY ARE GREAT!

17th Annual ACE – America’s Claims Event!

Register Today for the MUST ATTEND educational and networking conference for the claims industry
17th Annual America’s Claims Event   June 19-21, 2013
Special Registration Offer Inside – Valid Until to May 31, 2013.

AGENDA   SPEAKERS   SPONSORS   BROCHURE   REGISTER NOW AND SAVE
Registration Discount for Past Attendees of the Claims Education Conference
2013 America’s Claims Event in Austin, TX June 19-21, 2013,

Carl Van, President & CEO, International Insurance Institute, Inc. 

The Three Driving Factors for Improving Claims Employee Performance 

June 19, 2013
12:45pm – 1:25pm 

The truly exceptional performers distinguish themselves not by their abilities, but by how they view themselves and the world around them. Carl Van will explore how the key to motivating people is to inspire them to improve themselves. Once people are inspired to improve, they will do what is required to improve. Three specific areas of Claims Employee Performance will be presented, with suggestions on some things you can bring back to the office and start implementing right away.

NETWORK & LEARN FROM THE INDUSTRY’S BRIGHTEST

Strategic Presentations & Tactical Sessions Designed to Give
You an Edge Addressing Your Claims Challenges.

Additional Presentations from:
— Allstate Insurance
— The Hanover Insurance Group, Inc.
— XL Group
— Swiss Re
— Nationwide Insurance
— MetLife
— Nationwide Insurance
— AIG

>> See Complete List of Speakers

We have Every Angle of the Claims Process Covered with Expertise
The 17th Annual America’s Claims Event is the ONLY industry event where senior managers, practitioners & experts involved with claims operations can get the insight they need to implement effective and tactical strategies for their claims handling process. More than 400 professionals and decision-makers from mid-size to large Fortune 500 companies attend the event to engage in idea exchanging and peer-to-peer learning. Attendees gain deep insight from the experts and obtain unparalleled access to proven solutions to confront their operational challenges. 

DISCOUNT
REGISTRATION DETAILS
SAVE UP TO $100 ON YOUR CONFERENCE REGISTRATION This offer expire on  5/31/13 and you must mention the discount code below when registering:
VAN1 individual registration

REGISTERONLINE
discount code included

>> Click here for fee schedule

HOW TO REGISTER
Call: 800-831-8333
Email:ACE@sbmedia.com
Web: ONLINE REGISTRATION

Note: This discounts may only be applied to new attendee registrations and cannot be combined with other offers. The discount is off of the prevailing registration rate.

Join the 2013 ACE LinkedIn Group
America’s Claims Event and Claims Magazine have partnered to create a new LinkedIn group for Claims Professionals. This group, hosted by Claims magazine, brings together individuals in the P&C insurance claims profession.Join this group today to read pre-conference interviews with speakers, get sneak-peaks into ACE conference sessions, and begin networking with attendees before arriving at the event.STRATEGIES AND TATICAL INTELLIGENCE YOU CAN IMMEDIATELY EMPLOY
IN YOUR CLAIMS PROCESS:

  • Make better business decisions with accurate information from industry experts
  • Realize attainable goals with streamlined operations: learn how to maximize employee productivity and adapt to market trends
  • Department control: manage operations through sophisticated workflow and data-decision solutions
  • Improved customer and agent relations: easy-to-implement changes can make a significant difference on resolution time of claims


NEW FOCUSES EXPLORE:

  • The growing talent problem; tackling recruitment, retention, competencies & organizational knowledge transfer across claims
  • Organizational branding & Market PR; harnessing the power of new & developing media to engage the client base
  • Engaging & communicating with the Customer base
  • The latest in Fraud Prevention, Preparedness & Mitigation

Copyright 2013. All Rights Reserved. Privacy Policy
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Claims Education Magazine Winter 2012 Is Available Now!

claims

WINTER 2012

Download the full issue PDF »

Articles in this issue: Individual article links to come shortly

Training Talk

Feature Story
He’s a Claims Man

Feature Story
The Claims World Loses One of Its Best: Mike Noakes

News Brief

Claims Education Magazine® is wholly owned and published by International Insurance Institute, Inc.
Since our first publication of Claims Education Magazine® in 2005, we have grown to over 37,000 recipients.
For all 37,000 subscribers, an e-mail announcement is sent directly to them, letting them know the current and prior editions can be viewed online at this website (www.ClaimsEducationMagazine.com).
Downloading any full issue or any part of Claims Education Magazine is free at all times.
There is also a link on this web site where anyone who requests it can receive the printed version of the Claims Education Magazine.
For editorial questions or contributions, contact Karla Alcerro at Karla@InsuranceInstitute.com. For advertising, contact Carl Van at carlvan@insuranceinstitute.com.
A special thanks to all of our customers who helped to make Claims Education Magazine so successful.

Are you an Awesome Employee?

Carl Van Featured on Michigan in Motion!

Hosts Tiffany Dowling and Taylor Kelsaw of the show Michigan in Motion discuss with Carl Van topics from his latest book “The Eight Characteristics of the Awesome Employee”.  Hear the show on the podcast from the Michigan Business Network .

CLICK HERE TO LISTEN TO PART ONE OF THE PODCAST

CLICK HERE TO LISTEN TO PART TWO OF THE PODCAST

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