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FREE 1/2 day ‘Negotiation Skills for the Claims Professional’ Workshop in Sydney Australia

The number one claims training course, Negotiation Skills for the Claims Professional, is headed down under.  Who wants to come?

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The NEW Claims Education Magazine – FALL 2017 Has Arrived!

FALL 2017

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 Claims Education Magazine® is wholly owned and published by International Insurance Institute, Inc.
Since our first publication of Claims Education Magazine® in 2005, we have grown to over 37,000 recipients.
For all 37,000 subscribers, an e-mail announcement is sent directly to them, letting them know the current and prior editions can be viewed online at this website (www.ClaimsEducationMagazine.com).
Downloading any full issue or any part of Claims Education Magazine is free at all times.
There is also a link on this web site where anyone who requests it can receive the printed version of the Claims Education Magazine.
For editorial questions or contributions, contact Karla Alcerro at Karla@InsuranceInstitute.com. For advertising, contact Carl Van at carlvan@insuranceinstitute.com.
A special thanks to all of our customers who helped to make Claims Education Magazine so successful.

In Case You Missed It….We Give You The Summer Issue of Claims Education Magazine – IT’S FREE!

SUMMER 2016

Download the full issue PDF »

Articles in this issue:

Claims Education Magazine® is wholly owned and published by International Insurance Institute, Inc.
Since our first publication of Claims Education Magazine® in 2005, we have grown to over 37,000 recipients.
For all 37,000 subscribers, an e-mail announcement is sent directly to them, letting them know the current and prior editions can be viewed online at this website (www.ClaimsEducationMagazine.com).
Downloading any full issue or any part of Claims Education Magazine is free at all times.
There is also a link on this web site where anyone who requests it can receive the printed version of the Claims Education Magazine.
For editorial questions or contributions, contact Karla Alcerro at Karla@InsuranceInstitute.com. For advertising, contact Carl Van at carlvan@insuranceinstitute.com.
A special thanks to all of our customers who helped to make Claims Education Magazine so successful.

The NEW Claims Education Magazine – Summer 2015 Has Arrived!

SUMMER 2015

Download the full issue PDF »

Articles in this issue:

Training Talk

Feature Story
Leadership Concepts for Leaders

New Course
Professionalism in Claims

News Brief

Claims Education Magazine® is wholly owned and published by International Insurance Institute, Inc.
Since our first publication of Claims Education Magazine® in 2005, we have grown to over 37,000 recipients.
For all 37,000 subscribers, an e-mail announcement is sent directly to them, letting them know the current and prior editions can be viewed online at this website (www.ClaimsEducationMagazine.com).
Downloading any full issue or any part of Claims Education Magazine is free at all times.
There is also a link on this web site where anyone who requests it can receive the printed version of the Claims Education Magazine.
For editorial questions or contributions, contact Karla Alcerro at Karla@InsuranceInstitute.com. For advertising, contact Carl Van at carlvan@insuranceinstitute.com.
A special thanks to all of our customers who helped to make Claims Education Magazine so successful.

Claims Education Magazine Winter 2012 Is Available Now!

claims

WINTER 2012

Download the full issue PDF »

Articles in this issue: Individual article links to come shortly

Training Talk

Feature Story
He’s a Claims Man

Feature Story
The Claims World Loses One of Its Best: Mike Noakes

News Brief

Claims Education Magazine® is wholly owned and published by International Insurance Institute, Inc.
Since our first publication of Claims Education Magazine® in 2005, we have grown to over 37,000 recipients.
For all 37,000 subscribers, an e-mail announcement is sent directly to them, letting them know the current and prior editions can be viewed online at this website (www.ClaimsEducationMagazine.com).
Downloading any full issue or any part of Claims Education Magazine is free at all times.
There is also a link on this web site where anyone who requests it can receive the printed version of the Claims Education Magazine.
For editorial questions or contributions, contact Karla Alcerro at Karla@InsuranceInstitute.com. For advertising, contact Carl Van at carlvan@insuranceinstitute.com.
A special thanks to all of our customers who helped to make Claims Education Magazine so successful.

The Eight Characteristics of The Awesome Employee by Carl Van!

The Eight Characteristics of The Awesome Employee


Hardcover $24.95

Or click here for the Kindle version

PRESS RELEASE:

GRETNA, LA—Pelican Publishing Company is proud to announce the release of The Eight Characteristics of the Awesome Employee, written by Carl Van.

Van will have readers looking for the awesomeness they have within themselves to renovate and rejuvenate performance in any job by incorporating his eight simple characteristics: attitude, time management, interpersonal skills, continuing education, customer service/empathy, desire for excellence, teamwork, andinitiative. The difference between a good and an awesome employee isn’t the individual’s talent, intelligence, educational background, or job knowledge; it is attitude. His often humorous, real-world examples steer the reader along the path to becoming more productive, more satisfied, and more successful in any job.

Discover the route to utilizing attitude to renovate and rejuvenate your performance in any job. Your transformation to awesomeness can be achieved by incorporating Carl Van’s eight simple characteristics into your daily performance:

  • Attitude
  • time management
  • interpersonal skills
  • continuing education
  • customer service/empathy
  • desire for excellence
  • teamwork
  • initiative

By using Can’s straightforward road map to success, driven by easy-to-understand examples of performance issues, you can develop these eight keys to becoming the employee you were meant to be. Each section focuses on one general characteristics and provides on-the-job examples that will lead the way, including quotes from popular songs for the journey of your career.

Carl Van is a poplular keynote speaker and opening presenter at claims conferences in the United States and Canada. He is the author of more than seventy-five technical and soft skills training workshops. He has dedicated his life to studying how people think and interact and has developed classes and programs to improve the success of individuals as well as business groups.

“A few years ago I published a trade book entitled, The 8 Characteristics of the Adjuster. After some encouragement by a couple of publishers to rewrite the book for the general public, I finally did and expanded upon the original.

The new book, The Eight Characteristics of the Awesome Employee, is about as long as the original adjuster book, and is written directly for employees as opposed to those at the management level.”  -Carl Van

7th Annual Claims Education Conference MAY 8-11, 2012

CLICK ON THE IMAGE BELOW TO SEE A FULL BROCHURE.

Claims Education Magazine SPRING 2012!

Check out the new SPRING 2012 Claims Education Magazine Issue!

Click Here to go to claimseducationmagazine.com

Download the full issue PDF »

Check out the articles in this issue:

Training Talk

Feature Story
Ambassadors in the Field

Feature Story
Conference Comes Full Circle

News Brief

2 New Books Released

“Gaining Cooperation for the Workers’ Comp Professional” and “Attitude, Ability and the 80/20 Rule” have been released! Go to http://www.insuranceinstitute.com/shoppingcart.html to learn more about the books and to purchase.

Negotiation Maxim: Only Prove Yourself Right

In a recent article entitled “Gaining Cooperation,” I mention that one of the key negotiation maxims is that “You never have to prove anyone wrong; you only have to prove yourself right.” (Just Google “Carl Van Gaining Cooperation”)

Many people have asked me if claims professionals tend to fall into this trap. I would have to say that often they do. In fact, in our Negotiation Skills for Claims Professionals class, this comes up quite regularly. Most people want to be understood. If claims people take the time to let customers know they understand their point of view, they will find customers more willing to listen to their point of view. No one likes to be proven wrong. So, I always advise to acknowledge the other person’s point of view, and get back to discussing the facts.

 

Would love to hear your thoughts.

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