Claims Education Magazine SPRING 2012!

Check out the new SPRING 2012 Claims Education Magazine Issue! Click Here to go to claimseducationmagazine.com Download the full issue PDF » Check out the articles in this issue: Training Talk Feature Story Ambassadors in the Field Feature Story Conference Comes Full Circle News Brief Claims Professional Books www.ClaimsProfessionalBooks.com Current & Upcoming Books Carl Van YouTube Channel New Claims Blog New Customers Location for 7th Annual Claims Education Conference

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Dealing with Angry People.

Carl suggests how to deal with those angry people we all encounter at some point. (from the Customer Service Video Tip Series)

Dealing With Impatient People!

During the Holiday season shopping, keep in mind the wrong way and the right way of dealing with impatient people.  Happy Holidays to all!

Claims Educations Magazine Winter 2011

Check out the new Winter 2011 Claims Education Magazine Issue!

Click Here to go to claimseducationmagazine.com

Download the full issue PDF »

or check out the articles in this issue:

Training Talk

Feature Story
Plymouth Rock Lives It’s Brand, and Proud to be More Than Just Insurance

Feature Story
Oh Her? She’s New: A Lesson in Attitude and Performance

News Brief

• Claims Professional Books
  • www.ClaimsProfessionalBooks.com
  • Current & Upcoming Books
• Carl Van YouTube Channel
• New Claims Blog
• New Customers
• Location for 7th Annual Claims Education Conference

Just Started a YouTube Channel!

Hello all on this lovely (yet rainy where I live) Monday morning!

I just wanted to let you know that I have recently started a YouTube Channel based off of the Claims Education Online Training clips. The clips will be 2-4 minutes long and taken directly from the training videos themselves. Every week or so a new video will be uploaded to the site. The newest clip is taken from the Critical Training class and is entitled Irrelevant Facts. So take a look at the clips at http://www.youtube.com/user/CarlvanTV and subscribe to the channel as well if you want to stay up to date with the clip releases. I hope you enjoy them and if you are interested in taking the classes let me know (shameless plug I know) Enjoy!